David Kelly’s Curated L&D Content for the Week of 5/25/20

David Kelly, Executive Director, The Learning Guild

In light of the ongoing COVID-19 crisis, this week’s resources continue to have the dual focus of providing resources that can help us navigate this troubling time, while also giving us new ways to expand the view we have on the work we do as L&D professionals.

Here’s a summary of this week’s content:

• • An educational piece exploring how Coronoavirus spreads in public places
  • A look at how COVID-19 is impacting customer training
  • Tips on how to find the value in learning and HR data
  • Understanding mental models and their effect on learning
  • Tips on how to be more intentional in the words we use in our writing

How the coronavirus spreads in those everyday places we visit by Andy Larsen
I share this post by Andy Larsen for two reasons. Forst, it provides information about how COVID-19 can spread in public places, which is incredibly important as we continue to inch our way back to normal. Second, it’s a nice example of how journalists use research, writing skills, and imagery, to produce educational content.

Customer Training, Outcomes, and COVID: What’s Your Plan? by Bill Brandon
Customer training is a big part of many learning professional’s jobs, one that can be particularly challenged during the pandemic. In this post Bill Brandon interviews Barry Kelly to explore research on how organizations are preparing to support customer training in the context of COVID-19.

Six Steps to Finding Value in Your HR Data by Donald H Taylor
The use of data to inform the practices of learning and talent development is undoubtedly powerful, but it can also seem overwhelming. This post by Donald Taylor distills the complexity of using data into six concise steps.

Designing Learning for Mental Models by Connie Malamed
This post by Connie Malamed is a great introduction to mental models and the role they play in our learning. It makes me wonder how many existing mental models we’ll be battling against as we try to adapt to a “new normal” in the weeks and months to come.

Stop With the Overused and Incorrect Words in Your Writing by Ann Gynn
The words we use are the foundation of much of the messaging we send when we communicate. This applies not only to the content we create in learning programs, but to the day-to-day activities we engage with in work and life. This post by Ann Gynn looks at how we can be more intentional in the words we are using.

How Managers Can Support Remote Workers

During times of change, managers must readjust their leadership skills to accommodate the needs of their workers. Due to the COVID-19 pandemic, we now find ourselves in the midst of an unpredictable business environment where many companies are operating in new ways and seeking new practices for maintaining efficiency and productivity.

In the Learning Guild’s newest eBook, How Managers Can Support a Remote Workforce, Susan Jacobs provides tips and resources for helping you find new ways to support your workers as they make the shift from working in the office to working from home. You’ll also find recommendations on how you can retain employee engagement as you and your team move forward through these unprecedented times.

Download your free copy today and discover new tips and strategies for providing your organization the support it needs to navigate these unprecedented times.