#GuildChat for 01/31/20: Training v. Support

Our next #GuildChat takes place Friday, January 31st at 11am PT / 2pm ET. This week’s chat is on Training v. Support

The responsibility of Learning Professionals is ultimately to help people do better in their jobs and to that end support the goals of the organization they work in or for. Historically solutions can come in the form of training, be it classroom or elearning, and/or performance support which also comes in a variety of forms. Determining which or both to use requires stakeholder understanding, contextual awareness, worker need and a host of other considerations.


In this week’s #GuildChat, with the help of our community members, Anthony Altieri and Dr. Jennifer Murphy, we’ll explore the difference between support and training, when to use one or the other and how to leverage them both in an effective solution. We’ll also discuss different types of support solutions and mediums and how to help stakeholders understand your decision to choose one or the other to help the workforce.

Questions Coming Soon!

Q1 What, if anything, do you see as the difference between delivering training and providing support to people? #GuildChat
Q2 How do you decide if in-the-moment support is required or if instead training is the better solution? #GuildChat
Q3 You don’t always have to pick just one. How can you see training and performance support working together to help people more effectively? #GuildChat
Q4 What tips do you have for creating performance support that’s actually useful in the moment? #GuildChat
Q5 How do you approach design differently between training and support materials? #GuildChat
Q6 Some people argue that if you’re consistently assisted through technology, training isn’t required because the support is always there. Do you agree or disagree? Why? #GuildChat
Q7 Tech is changing how we can provide support in the moment. What are some examples you’ve seen of useful performance support using immersive tech like AR? #GuildChat
Q8 What are some ways to defend a pivot when your client or stakeholder has requested a training course and you think performance support would be more effective? #GuildChat





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