TWIST Conversations: Mal Poulin on Winning the Performance Support Game

Welcome to TWIST Conversations, where we chat with members of the Guild Community exploring current trends in learning, performance, and technology. CaptureIn this episode of TWIST Conversations I chat with Mal Poulin of ANCILE. We explore the growing focus on Performance Support, including how organizations can win the PS game, how PS leverages resources and assets, and how PS applies even for workers that do not realize they need support. Here are a few highlights from our conversation:

 We need a way to actually transition or leverage … everything that was done and invested in the classroom right into the work process. What do [people]  need to know to do their job today, that they didn’t know yesterday? People don’t always know what they need to do their jobs.

To learn more about the sessions that Mal is facilitating, or any of the other great programming elements taking place the the Performance Support Symposium this September, please visit the Performance Support Symposium website. If you have a speaker or topic that you would like to see featured in a future episode of TWIST Conversations, please let me know.

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David Kelly is the CEO of The Learning Guild. Prior to joining The Learning Guild, David spent more than 15 years in senior management learning and performance roles, including serving as SVP at New York Community Bancorp and in VP roles at Carver Federal Savings Bank and ACLD. He is a leading voice exploring how technology can be used to enhance training, education, learning, and organizational performance. David is an active member of the learning community and frequently contributes to the industry by writing and speaking at industry events. He is known for his curation efforts, especially related to conferences and events for learning and performance professionals.

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