TWIST Conversations: Conrad Gottfredson on Designing Performance Support Solutions

Welcome to TWIST Conversations, where we chat with members of the Guild Community exploring current trends in learning, performance, and technology.

In this episode of TWIST Conversations I chat with Conrad Gottfredson of Apply Synergies Inc. In this discussion, we explore the growing emphasis organizations are placing on Performance Support solutions. We talk about what makes Performance Support different than training, and what the unique considerations are for design of Performance Support solutions.

Here are a few highlights from our conversation:

Performance Support is providing just what you need at the moment of need to get the job done, in the workplace, where people are doing their work.

You begin at the point what it is that people need to do in the workplace; you solve for that moment first.

We need to think about moving beyond a learning mindset to a performance mindset, and that shift is not always comfortable.

[youtube http://www.youtube.com/watch?v=9N9h_Ax6Gu8&w=560&h=315]

To learn more about how organizations are leveraging Performance Support solutions as part of their learning and performance strategy, join us at this year’s Performance Support Symposium, September 8 & 9 in Boston.

If you have a speaker or topic that you would like to see featured in a future episode of TWIST Conversations, please let me know.